Terms & Conditions Gardenia888 – Platform Usage Guidelines for Malaysia

Welcome to gardenia888. This Terms & Conditions document constitutes a legally binding agreement between you ("Member" or "User") and gardenia888 ("Company", "we", "us"). By registering an account, accessing, or using any part of the gardenia888 platform, you agree to be bound by all terms and conditions set out in this document.

Gardenia888 is an online entertainment platform offering Live Casino, slots, Sports Betting (including Malaysia Super League and EPL football, badminton, cricket, and tennis), e-sports (Mobile Legends, DOTA 2, CS2), and live matches for players in Malaysia. The platform is built and operated specifically to meet the needs of the Malaysian player community.

It is your responsibility to read, understand, and agree to all terms in this document before using any gardenia888 services. If you do not agree with any part of these terms, please stop using our platform immediately.

To use gardenia888 services, you must meet the following requirements at all times:

• Must be 18 years of age or older at the time of registration and throughout use of the platform.
• Is legally eligible to enter into a binding agreement under applicable law.
• Not prohibited or restricted by any relevant authority from participating in online gambling activities.
• Acting on your own behalf and not on behalf of any third party.
• Not using funds obtained through unlawful means for betting or payments on gardenia888.

Gardenia888 reserves the right to request proof of age and identity at any time. Failure to provide the required documents may result in account suspension or closure, as well as the freezing of all funds in the account until the verification process is complete.

Each individual is permitted to register and use only one (1) gardenia888 account. Holding multiple accounts under the same individual — whether under different names, different details, or different devices — constitutes a serious breach of these terms.

During registration, you are required to:

• Providing accurate, truthful, and up-to-date personal information, including your full name, a valid Malaysian phone number, and date of birth.
• Choosing a unique username and password for your account.
• Agree to gardenia888's Terms & Conditions and Privacy Policy.

Gardenia888 reserves the right to reject or cancel any individual's registration without providing a reason. Inaccurate or false information provided during registration may result in account closure and the freezing of all balances held in that account.

Gardenia888 supports the following local Malaysian payment methods for depositing funds into your account:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX via Maybank2u
• FPX via CIMB Clicks

All transactions on gardenia888 are conducted in Malaysian Ringgit (MYR). The minimum deposit amount is RM10 per transaction. Deposited funds will be credited to your gardenia888 account within seconds once the transaction is confirmed by the payment provider.

You are solely responsible for ensuring that any funds deposited into your gardenia888 account are your own and obtained through legitimate means. Gardenia888 reserves the right to request proof of ownership of the payment method used, at any time.

If a technical failure occurs during the deposit process, please contact the gardenia888 support team with proof of the transaction. gardenia888 will investigate and resolve the issue within a reasonable timeframe. gardenia888 is not liable for delays caused by third-party payment providers.

Legitimate winnings may be withdrawn from your gardenia888 account using the same payment method as your deposit. All withdrawals are processed in Malaysian Ringgit (RM).

Gardenia888 sets the following conditions for withdrawals:

• Your account must have completed the full identity verification (KYC) process before your first withdrawal can be approved.
• Any bonus received must meet the associated rollover requirements before the balance can be withdrawn.
• The minimum withdrawal amount is RM30 per transaction.
• Processing times range from 5 to 15 minutes for withdrawals to a Malaysian e-wallet, and 1 to 3 business days for transfers to a bank account.

Gardenia888 reserves the right to suspend or withhold withdrawals while identity verification, security audits, or investigations into suspicious activity are in progress. Any withdrawal confirmed to be the result of fraudulent activity or misconduct will be cancelled and the associated funds forfeited.

Gardenia888 offers a variety of bonuses and promotions from time to time, including a welcome bonus for new members, weekly rebates, and special promotions during major sporting seasons such as MPL Malaysia, The International DOTA 2, IPL, and more.

General conditions applicable to all gardenia888 bonuses and promotions:

• Each bonus is subject to the rollover requirements stated in the specific terms of that promotion. Rollover requirements typically range from 5x to 20x, depending on the type of bonus.
• Each member is entitled to one welcome bonus only — using multiple accounts to claim bonuses is strictly prohibited.
• Bonuses must be used within the specified validity period. Any bonus that expires will be forfeited automatically.
• Gardenia888 reserves the right to modify, suspend, or cancel any promotion at any time.
• In the event of any dispute relating to bonuses, gardenia888's decision is final.

All sports and e-sports betting on gardenia888 is subject to the following rules:

• The minimum bet per event is RM5, while the maximum betting limit varies depending on the market type and match selected.
• All confirmed bets are final and cannot be amended or cancelled, except under circumstances stipulated by gardenia888.
• If a match is postponed or cancelled before completion, bets will be settled in accordance with the specific rules for that sport.
• Odds displayed are live and subject to change until a bet is confirmed.
• Gardenia888 reserves the right to void or reject any bets placed at incorrect odds resulting from a technical error.
• Live betting is subject to strict time limits — any bets not confirmed before the deadline expires will be automatically voided.

For e-sports betting events such as Mobile Legends MPL, DOTA 2 The International, CS2 Majors, and Valorant VCT, additional rules may apply depending on the match format. Please refer to the specific rules for each category within the gardenia888 platform.

All casino games on gardenia888 — including slots, baccarat, roulette, blackjack, dragon tiger, and Live Casino games with real dealers — use a Random Number Generator (RNG) system that has been independently audited to ensure fairness and integrity in every game outcome.

By using gardenia888's casino services, you acknowledge and agree that:

• Every game outcome is entirely random and cannot be manipulated by any party.
• Wins and losses in the casino are an inherent part of the risk associated with gambling.
• Gardenia888 does not guarantee any specific profits or outcomes from any game.
• The return-to-player (RTP) rate for each slots game is disclosed by the respective game provider.

If a technical disruption occurs during a Live Casino game, the affected round will be voided and the funds returned to your account. Game results that were completed prior to the disruption remain valid and are not subject to dispute.

You are solely responsible for maintaining the security of your gardenia888 account. This includes:

• Keeping your account password confidential at all times and not sharing it with anyone.
• Use a strong, unique password that is not shared with any other account.
• Report any unauthorised access or suspicious activity in your account to the gardenia888 support team immediately.
• Log out of your account after each session, especially when using a shared or public device.

Gardenia888 will not be held liable for any losses arising from your failure to keep your login credentials secure. The gardenia888 team will never ask for your account password through any communication channel. If you receive such a request, please report it to us immediately as it is likely a fraudulent attempt.

Use of the gardenia888 platform is subject to the following prohibitions. Any violation may result in immediate account closure, balance freezing, and legal action where appropriate:

• Registering or using more than one account in any manner.
• Using automated software, bots, scripts, or any technological tools to manipulate games or the betting system.
• Collusion between players to manipulate the outcome of casino games or Sports Betting.
• Exploiting bugs or technical errors in the system — any winnings derived from such exploitation will be voided.
• Money laundering through the gardenia888 platform.
• Providing false information or fraudulent documents to gardenia888.
• Using a payment method that does not belong to you without valid authorisation.
• Abusing the bonus or promotions system through any unfair means.

Gardenia888 reserves the right to close, suspend, or restrict any account at any time without prior notice where there is reasonable cause, including but not limited to a breach of these terms, fraudulent activity, or legal compliance requirements.

You also have the right to close your gardenia888 account at any time by contacting our support team. Before closing, please ensure all applicable bonus rollover requirements have been met. Any valid remaining balance will be returned to you once the verification process is complete.

In cases of account closure due to a breach of terms, gardenia888 reserves the right to forfeit all balances in that account, including winnings and deposits. Our decision in such cases is final.

Gardenia888 cares about the well-being of all our members. We provide the following tools and resources to support players who may need assistance:

• Daily/Weekly/Monthly Deposit Limit — Set a maximum deposit limit to keep your gambling spending in check.
• Betting Limits — Set a maximum limit on your wagers per match or per time period.
• Temporary Exclusion — Temporarily suspend your account for a set period (1 day to 6 months).
• Permanent Self-Exclusion — Permanently close your account if you feel that gambling is negatively affecting your life.

If you or someone you know is experiencing gambling-related issues, please seek help immediately. Contact the gardenia888 support team or visit our Responsible Gaming page for information and available support resources. Gambling should be a form of entertainment only — not a solution to financial problems.

The services of gardenia888 are provided "as is" without any express or implied warranties. To the fullest extent permitted by applicable law, gardenia888 is not liable for:

• Financial losses incurred as a result of using the platform or engaging in gambling activities.
• Service disruptions caused by factors beyond our control, including internet infrastructure issues, natural disasters, or third-party actions.
• Errors in information provided by third parties, such as sports data providers or game suppliers.
• Device damage or data loss arising from the use of the gardenia888 platform.

Gardenia888's maximum liability to you under any circumstances shall not exceed the amount of your most recent deposit made within the 30 days preceding the event giving rise to the claim.

Gardenia888 reserves the right to amend, modify, or update any part of these Terms & Conditions at any time. Members will be notified of significant changes via an in-platform notice or email at least 7 days before they take effect, except in cases of emergency or legal compliance requirements that necessitate immediate action.

Your continued use of the gardenia888 platform after the effective date of any such amendment constitutes your acceptance of the revised terms. If you do not agree with the revised terms, you have the right to close your account and withdraw any eligible balance before the new terms take effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of gardenia888's services, please reach out to our team through the following channels:

• Email: support@gardenia888.click
• Live Chat: Available directly on the gardenia888 platform, 24 hours a day, 7 days a week

The gardenia888 support team operates in Bahasa Malaysia and is available to assist you at any time. For formal complaints, please include your account number, the relevant transaction details, and a clear description of the issue you are experiencing to help expedite the resolution process.

For more information about our privacy policy, please visit the Privacy Policy. For information on Responsible Gaming, please visit our Responsible Gaming. FAQs are also available on the FAQ us.